Order Processing
We strive to process all orders within 1 to 2 business days. Once your order has been processed, you will receive a notification with your tracking information within 24 hours.
Shipping Times
United States and Canada:
- Standard shipping time: 5 to 7 business days
All Other Countries:
- Standard shipping time: approximately 10 to 15 business days
Shipping Fees
Orders Below $50:
- United States and Canada: $10 standard shipping fee
- All Other Locations: $15 standard shipping fee
Order Tracking
You will receive tracking information for your order within 24 hours of placing it. You can use this information to monitor the progress of your shipment.
Order Cancellation
If you wish to cancel your order, please contact our Support team immediately at service@drssecretofficial.com. If your order has already been shipped, it cannot be canceled.
Customs Duties and Taxes
We are not liable for any customs duties and taxes that may be imposed by your country of residence. Our charges only include the cost of the product and the shipping fee. Any additional charges for customs clearance must be borne by you.
Damaged Products
If you receive a damaged product, please contact our Support team immediately at service@drssecretofficial.com. Provide images and all relevant information regarding the damaged product to facilitate the resolution process.
Contact Us
If you have any questions about our shipping and delivery policy, please contact us at:
E-Mail: service@drssecretofficial.com
Phone: +1 298 378 8384
Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM
